Wednesday, October 27, 2021

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HomeIssue 9With the car rental firm Hertz, it all adds up

With the car rental firm Hertz, it all adds up

You’ve just made an online car rental booking with Hertz in Adelaide and you’re feeling pretty good: $35.20 a day isn’t too bad at all.
Then come assorted charges and GST which add $15.45 and that doesn’t make it nearly as good – bumping up by almost 50% the quoted basic charge.
But then, as you walk into the Hertz office to pick up your car, there’s a surprise that will make your hair stand on end. It goes like this.
If there is any damage to the car, we’ll charge you $6000, you’re told.
You’ll have to pay that no matter how the damage is done.
If you put the car into a car park and walk away from it and someone hits it, you’ll have to pay us $6000.
We’ll sort the details later, they tell you.
However, if you pay us $29 a day you won’t have to pay us anything for any damage.
Or $27 a day and there will be an excess of just $700.
All this is enshrined in a legalistically formulated pamphlet that takes you half an hour to read and digest.
So, suddenly the car you’re hiring is costing you $80 a day, not $35.
The insurance component of this deal is 15 times as much as my insurer, Elders, charges me for comprehensive cover of vehicles I own.
The 12 months premium for a Toyota Camry (the car we hired) would be $717.28 with a $400 excess.
That’s $1.97 a day, compared to Hertz’ $29, which is 1470% higher.
No doubt Hertz is on a nice little earner. Nothing draws your attention to this when you make an online booking.
Hertz did not respond to requests for comment from Alice Springs News Online.
PHOTO: A Hertz advert – their insurance premiums are no laughing matter.

1 COMMENT

  1. Car hire fees: all the rental companies are tarred with the same brush. So much for truth in advertising. I have written to consumer affairs bodies several times on this particular issue, but apparently it is too hard to force all the rental companies to be honest and upfront.

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