Taxpayer funded firm, STEPS Group Australia, sends woman staffer, Ming Lai, to remote communities without training in safe driving on bush roads, no working sat phone, not knowing how to engage 4WD, and when she complains she gets the sack. STEPS's response: "No comment." ERWIN CHLANDA reports. Photo: "Got lost finally found my way to the Aged Care Facility. Stressed out, comforted by Lorraine," says Ming Lai.